This Privacy Policy explains how Pixelon Games (“Pixelon Games”, “we”, “us” or “our”) collects, uses and protects information when you play our mobile games (the “Games”) or visit pixelongame.com (the “Website”). By using our Games or Website, you agree to the practices described in this policy.
1. Who we are
Pixelon Games is an independent game developer based in Türkiye and is the data controller for the personal information described in this policy. You can contact us at any time at support@pixelongame.com.
2. Information we collect
2.1 Information you give us
When you contact us by email, we receive your email address and any information you choose to include in your message.
2.2 Information collected automatically
Depending on the Game and the features you use, the following may be collected automatically:
- Device information: device model, operating system version, language and screen size.
- Identifiers: an app instance ID or game-specific player ID and — if a Game shows ads — your device’s advertising ID (for example, the Android Advertising ID).
- Gameplay and usage data: levels played, progress, scores, session length, in-game settings and in-app events.
- Diagnostics: crash logs and performance data that help us find and fix bugs.
- Approximate location: a coarse location (country or city level) derived from your IP address by our service providers. We do not collect precise GPS location.
- Purchase information: when you make an in-app purchase, Google Play tells us that the purchase was successful (for example, the order ID and product). We never receive your payment card details.
2.3 Information we do not collect
We do not request access to your contacts, photos, microphone, camera or precise location, and we do not ask for your name, postal address or phone number inside our Games unless a specific feature clearly requires it and you choose to provide it.
3. How we use information
- To provide, operate and maintain the Games, including saving your progress.
- To process and restore in-app purchases.
- To understand how the Games are played and improve gameplay, balance and performance.
- To detect, investigate and fix crashes, bugs, fraud and abuse.
- To show advertising in Games that contain ads (see Section 5).
- To answer your support requests and communicate with you.
- To comply with our legal obligations.
Where the EU/UK GDPR or the Turkish Personal Data Protection Law No. 6698 (“KVKK”) applies, we rely on the following legal bases: performance of a contract (to provide the Games), our legitimate interests (to improve and secure the Games), compliance with legal obligations, and your consent (for example, for personalized advertising).
4. Third-party services
Our Games may use trusted third-party services that process information on our behalf or as independent controllers. The services used by each Game are disclosed in the “Data safety” section of its Google Play listing. They may include:
| Service | Purpose | Privacy policy |
|---|---|---|
| Google Play Services & Google Play Billing | Distribution, sign-in, in-app purchases | policies.google.com/privacy |
| Google AdMob | Advertising | How Google uses data from apps |
| Google Analytics for Firebase, Firebase Crashlytics | Analytics, crash reporting | firebase.google.com/support/privacy |
| Unity (Unity Ads, Unity Analytics) | Game engine services, advertising, analytics | Unity Player Privacy Policy |
We do not sell your personal information.
5. Advertising
Some Games may display ads served by our advertising partners. These partners may use your advertising ID and similar identifiers to show ads and measure their performance.
- If you are in the European Economic Area, the United Kingdom or Switzerland, we ask for your consent before showing personalized ads. You can change your choice at any time from the Game’s settings, where available.
- You can reset or delete your advertising ID and opt out of personalized ads at any time in your device settings (for example, Settings › Privacy › Ads).
6. Children’s privacy
Our Games are designed for a general audience. We do not knowingly collect personal information from children under 13 (or the minimum age required in your country) without verifiable parental consent. If a Game is directed at children, it complies with the Google Play Families Policy: we do not show personalized ads to children and only use services that are approved for child-directed apps. If you are a parent or guardian and believe your child has given us personal information, please contact us and we will delete it.
7. Data retention
We keep personal information only for as long as it is needed for the purposes described in this policy. Analytics and diagnostic data is retained for a limited period (typically no longer than 14 months) and then deleted or anonymized. Support emails are kept for up to 2 years. Purchase records may be kept longer where tax and accounting laws require it.
8. Data security
We use reasonable technical and organizational measures — such as encrypted connections (HTTPS/TLS) and restricted access — to protect your information. However, no method of transmission or storage is completely secure.
9. International transfers
Our service providers may process information in countries other than your own, including the United States and the European Union. Where required, these transfers are protected by appropriate safeguards such as standard contractual clauses under the GDPR and Article 9 of the KVKK.
10. Your rights
Depending on where you live (for example, under the EU/UK GDPR, Article 11 of the KVKK or the California Consumer Privacy Act), you may have the right to:
- know whether we process your personal information and access it;
- correct inaccurate or incomplete information;
- request deletion of your information;
- object to or restrict certain processing, and withdraw your consent at any time;
- receive a copy of your data in a portable format;
- know the third parties to whom your data is transferred;
- lodge a complaint with your local data protection authority (in Türkiye, the Personal Data Protection Authority — KVKK).
To exercise these rights, email support@pixelongame.com. We will respond within 30 days. For deletion requests, see our Account & Data Deletion page.
11. This website
pixelongame.com is a static informational website. It does not use advertising or analytics cookies. Your language preference is saved in your browser’s local storage. Fonts are loaded from Google Fonts, which may receive your IP address. Our hosting provider may keep standard server logs (such as IP address and browser type) for security purposes.
12. Changes to this policy
We may update this policy from time to time. When we do, we will change the “Last updated” date at the top of this page. Significant changes will be announced in our Games or on this page.
13. Contact us
Pixelon Games
Email: support@pixelongame.com
Website: https://pixelongame.com